Terms of Service

Version 2026-09-17 · Last updated 17 September 2026

These Terms of Service ("Terms") govern your use of glanads.com, its apps and related services (together, the "Platform"), operated under the Glan Ads brand by Glan Hub S.A.L., a Lebanese joint-stock company ("Glan Ads", "we", "us"). By creating an account, ticking the acceptance box, sending a request or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you use the Platform for a company, you confirm you are authorised to bind that company, and "you" includes it.

If you do not agree, do not use the Platform.

1. What Glan Ads is — and is not

1.1 Glan Ads is an online marketplace and intermediary. The Platform lets advertisers ("Clients") discover outdoor advertising spaces and related services listed by independent billboard owners and media operators ("Suppliers"), send requests, receive quotes and manage campaigns.

1.2 We are not a party to the advertising contract. Unless a listing or quote expressly names Glan Ads as the provider, every booking is a contract directly between the Client and the Supplier. The Supplier alone is responsible for the advertising space, its condition, permits, installation, printing, lighting, maintenance, display period and removal. Collecting payment on the Supplier's behalf (section 4) does not make Glan Ads a party to the booking or responsible for its performance.

1.3 We do not own, operate, inspect or control the listed spaces and we do not guarantee that any listing is accurate, complete, lawful, available or fit for your purpose. Suppliers are responsible for their listings.

1.4 Apart from the limited role of collecting payments on behalf of Suppliers described in section 4, nothing in these Terms creates a partnership, agency, joint venture or employment relationship between Glan Ads and you or any Supplier.

2. Accounts and verification

2.1 You must be at least 18 years old and able to enter into binding contracts.

2.2 You must give accurate, current and complete information — including your name, phone number, company name and registration or identity documents — and keep it up to date. You must not impersonate any person or company.

2.3 We may ask for, review, approve or reject company verification documents, and we may refuse, suspend or limit any account at our discretion. Approval of a document is an internal check only; it is not a guarantee by us about you to anyone else.

2.4 You are responsible for your login credentials and for everything done through your account. Use a strong, unique password, do not share it, and tell us immediately at [email protected] if you suspect unauthorised use. We are not responsible for losses caused by your failure to keep your credentials secure.

2.5 Guest access lets you browse only. Requests and bookings need a registered account.

3. Requests, quotes and bookings

3.1 A request is not a booking. Sending a request asks the Supplier (through us) for availability and a quote. A booking exists only once a quote is issued and confirmed in the way the Platform or the quote describes.

3.2 Prices shown are indicative and subject to confirmation. Prices, availability, sizes, locations, photos and other listing details may change until a booking is confirmed; the final price is the one in the confirmed quote or invoice. Prices are in United States Dollars (USD) unless stated otherwise, and may exclude VAT, taxes, production, printing, installation, permits or other charges unless stated.

3.3 The Supplier's own terms, as shown in the listing or quote (including minimum periods, installation dates, cancellation, refunds and make-goods), apply to the booking between you and the Supplier. Where they conflict with these Terms on matters between Client and Supplier, the Supplier's terms prevail; they never expand Glan Ads' obligations or liability.

3.4 Disputes about a booking — including display quality, downtime, damage, delays, missed dates, obstruction, weather, removal, permits or refunds — are between you and the Supplier. We may, but are not obliged to, help communicate or mediate.

3.5 Changing or cancelling a confirmed booking. The dates of a confirmed booking cannot be changed unless the Supplier approves the change, and any change is subject to availability. If you cancel a confirmed booking, the Supplier's cancellation rules stated in the quote apply, and amounts already paid may be non-refundable.

3.6 Errors and omissions. Listings or quotes may occasionally contain typing errors, inaccuracies or omissions (for example in descriptions, locations, prices, availability or dates). We and the Supplier may correct them and may cancel or amend a request, quote or booking affected by such an error, including after you have submitted it, and we will try to notify you using your account contact details.

3.7 You must give accurate and complete campaign information (such as dates, artwork specifications and contact details). Neither Glan Ads nor the Supplier is responsible for delays or failures caused by incorrect, incomplete or late information or artwork from you.

3.8 Mock-ups ("see your ad on this billboard"), traffic levels, audience or impression figures, maps and similar tools are illustrative estimates only. They are based on third-party and public data and assumptions, are not measurements, and are not a promise of any result, exposure or return.

4. Payments

4.1 Glan Ads collects payment on behalf of Suppliers. Unless a quote says otherwise, you pay the full booking amount to Glan Ads, and Glan Ads transfers the Supplier's share to the Supplier after deducting its commission. In collecting and transferring payments, Glan Ads acts only as a limited payment collection agent of the Supplier.

4.2 Paying Glan Ads settles your payment obligation to the Supplier for that amount. Once your payment is received, the Supplier cannot claim the same amount from you directly.

4.3 Payment terms. Amounts, due dates and accepted payment methods are those stated in the quote or invoice. Unless stated otherwise, payments are in United States Dollars (USD) and must be made in full, without deduction, set-off or counterclaim. You are responsible for bank, transfer and currency charges on your side, and for any taxes that apply to you. A booking may require full or partial payment before installation; the Supplier and Glan Ads are not obliged to install or display anything until the required payment is received.

4.4 Late or failed payment. If a payment is late or reversed, Glan Ads and the Supplier may, without affecting their other rights, suspend or cancel the booking and related services, and release the space to other clients.

4.5 Cancellations and refunds. Cancellation and refund rules are those of the Supplier as stated in the quote. A refund is only due where those rules, a written agreement or mandatory law provide for it. Where a refund is due, Glan Ads will refund it using the funds it still holds for that booking, or once it has recovered the amount from the Supplier. Glan Ads' obligation to refund is limited to the amounts actually received and held or recovered for that booking, and no interest is payable on funds held.

4.6 Glan Ads' fees. Any service fee charged to you by Glan Ads is shown in the quote and is non-refundable, except where the refund is caused by Glan Ads' own fault, where the law requires otherwise, or where we state otherwise in writing.

4.7 Funds held. Money held by Glan Ads pending transfer to a Supplier or refund is not a deposit or savings account and does not earn interest. Glan Ads may hold a transfer where a dispute, complaint, suspected fraud, chargeback or legal requirement concerns the booking, until it is resolved.

5. Your advertising content

5.1 You are solely responsible for the content you upload, request to be displayed or send (including artwork, text, logos, images, video and SMS messages) ("Content").

5.2 You confirm that your Content, and its display: (a) is lawful in Lebanon and wherever it is shown or sent; (b) does not infringe any copyright, trademark, image, privacy or other right; (c) is not false, misleading, defamatory, obscene, hateful, discriminatory, political or religious incitement, or otherwise objectionable; and (d) complies with advertising, consumer-protection, health, alcohol, tobacco, gambling and municipal rules, and any permits required.

5.3 You grant Glan Ads and the relevant Supplier a non-exclusive, worldwide, royalty-free licence to host, copy, resize, adapt for display, show in mock-ups and reproduce your Content as needed to provide the Platform and the booked service.

5.4 We and any Supplier may refuse, remove or stop displaying Content that we reasonably believe breaches these Terms or the law, or that is the subject of a complaint, without liability.

6. SMS campaigns

6.1 If you use SMS services, you are the sender and are responsible for the message content and for complying with all laws on electronic communications, marketing, consent and personal data.

6.2 You must not send spam, scams, phishing, illegal or harmful content, and you must honour opt-out requests. Delivery depends on telecom operators and is not guaranteed.

7. Acceptable use

You must not: (a) copy, scrape, harvest or bulk-download listings, photos or data; (b) attempt to access accounts, data or systems without authorisation, probe or test their security, or introduce malware; (c) interfere with or overload the Platform; (d) reverse engineer the Platform except where the law allows; (e) use the Platform to contact Suppliers in order to bypass it for a booking discovered on it; or (f) use the Platform for any unlawful, fraudulent or harmful purpose.

8. Security

8.1 We use reasonable technical and organisational measures to protect the Platform and your data, including encryption of data in transit and of sensitive credentials, access controls and monitoring.

8.2 No system is completely secure. To the fullest extent permitted by law, Glan Ads is not liable for loss or damage caused by unauthorised access, hacking, malware, denial of service or other criminal acts of third parties, or by failures of hosting, cloud, telecom, payment or other third-party providers, where we took reasonable security measures. This does not limit any obligation we have under applicable data protection law to protect personal data and notify affected users.

8.3 If you discover a security issue, report it privately to [email protected] and do not exploit or disclose it.

9. Third-party services

The Platform uses and links to third-party services (for example maps, sign-in, email, SMS, cloud hosting and payment providers). Their own terms and privacy policies apply, and we are not responsible for them.

10. Intellectual property

The Platform, its software, design, text, compilations of data, and the Glan Ads name and logos belong to Glan Ads or its licensors. You receive a limited, revocable, non-transferable right to use the Platform for its intended purpose.

11. Disclaimers

The Platform and all information on it are provided "as is" and "as available". To the fullest extent permitted by law, Glan Ads disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, availability and non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free or free of harmful components, or that any Supplier, space, campaign or estimate will meet your expectations.

12. Limitation of liability

12.1 To the fullest extent permitted by law, Glan Ads will not be liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, business, goodwill, data or advertising opportunity, however caused.

12.2 To the fullest extent permitted by law, Glan Ads is not liable for the acts, omissions, listings, content, spaces, services, payments or defaults of any Supplier, other user or third party, or for the performance of any booking.

12.3 To the fullest extent permitted by law, Glan Ads' total liability for all claims arising out of or relating to the Platform or these Terms is limited to the greater of (a) the commission and service fees Glan Ads itself earned from your bookings in the 12 months before the event giving rise to the claim, and (b) USD 100. This limit does not reduce Glan Ads' obligation under section 4.5 to refund amounts it actually holds for a booking where a refund is due.

12.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or wilful misconduct (dol) or gross negligence (faute lourde).

13. Indemnity

You will indemnify and hold harmless Glan Ads, its owners, employees and partners from any claims, losses, fines, damages and costs (including reasonable legal fees) arising from: your Content; your bookings or dealings with other users; your breach of these Terms or of any law; or your infringement of anyone's rights.

14. Suspension and termination

We may suspend or close your account, remove listings or Content, or refuse service at any time if we reasonably believe you breached these Terms, created risk or legal exposure for us or others, or if required by law. You may close your account at any time from your settings. We may also modify, suspend or discontinue any feature, service or listing at any time. Obligations and liabilities incurred before termination — including amounts you owe — remain in force, and sections that by their nature should survive (including 1, 3.4–3.8, 4, 5, 8.2 and 11–17) survive termination.

15. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, war, armed conflict, civil unrest, strikes, government action, currency or banking restrictions, power, fuel or internet outages, pandemics, fire or flood.

16. Changes to these Terms

We may update these Terms. The version and date at the top show which version applies. For material changes we will ask you to accept the new version before you continue using your account. Bookings already confirmed stay under the version accepted when they were confirmed, unless the law requires otherwise.

17. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of Lebanon, including Law No. 81 of 18 October 2018 on Electronic Transactions and Personal Data and Law No. 75 of 3 April 1999 on the Protection of Literary and Artistic Property. Before starting proceedings, you agree to contact us at [email protected] and try in good faith to resolve the dispute within 30 days. Failing that, the courts of Beirut have exclusive jurisdiction, unless mandatory law gives you the right to sue elsewhere.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganisation or sale. These Terms, the Privacy Policy and any accepted quote are the entire agreement between you and Glan Ads about the Platform and replace any earlier communications or proposals on that subject. Any ambiguity in these Terms will not be interpreted against Glan Ads merely because we drafted them. Offers on the Platform are void where prohibited by law. If these Terms are translated, the English version prevails.

19. Contact

Glan Hub S.A.L. (Glan Ads) · Beirut, Lebanon · [email protected]